Free Shipping
Aurora Wood Art offers complimentary standard shipping on eligible orders within the contiguous United States. Alaska, Hawaii, Puerto Rico, and certain remote or limited-access locations are excluded from free shipping.
If you are unsure whether your delivery address qualifies, please contact us before placing your order.
Standard Delivery and Unloading
Tables Under 90 Inches — Carrier Unloading Included
For tables measuring less than 90 inches in length, unloading from the delivery vehicle is included at no additional charge.
Standard delivery does not include carrying the table indoors, placement in a specific room, unpacking, or assembly.
Tables 90 Inches or Longer — Customer Unloading Required
For tables measuring 90 inches or longer, the customer is responsible for arranging unloading unless White Glove Delivery Service is selected.
Due to the size and weight of oversized tables, we recommend having three to six capable people available to safely receive and unload the shipment.
White Glove Delivery Service
White Glove Delivery Service includes unloading, inside delivery, placement in the designated room, and on-site assembly.
Pricing is based on the overall length of the table:
Up to 96 inches: $600
97–108 inches: $800
109–120 inches: $1,000
Over 120 inches: $1,400
Additional charges may apply for remote locations, limited-access properties, stairs, elevators, long carrying distances, restricted parking, or other special handling requirements. Any additional charges will be reviewed and quoted separately.
Before selecting White Glove Delivery Service, please make sure all entrances, doorways, hallways, stairways, elevators, and installation areas are large enough to safely accommodate the packaged table and its components.
Delivery Details
Standard orders are delivered by truck to the curb, driveway, or nearest location that can be safely accessed by the delivery vehicle. Standard delivery does not include indoor placement, unpacking, or assembly.
If access is restricted by narrow streets, one-way roads, construction, steep terrain, low clearances, gated entrances, or similar conditions, the customer must receive the shipment at the nearest safe and accessible location.
Standard delivery is generally completed by one driver. Because of the size and weight of our furniture, the driver may be unable to provide additional assistance beyond the service included with the shipment.
Please inspect the delivery area in advance and make any necessary unloading arrangements before the shipment arrives.
Estimated Delivery Times
Custom Orders
The estimated production and shipping time for custom orders is approximately 8–10 weeks after the customer approves the final design drawings.
Because every piece is individually handcrafted, all production and delivery timelines are estimates. Exact completion and arrival dates cannot be guaranteed.
In-Stock Items
The estimated shipping and delivery time for in-stock items is approximately 5–8 weeks.
Packaging and Shipping Protection
Every Aurora Wood Art piece is carefully packaged to provide maximum protection during transportation.
Tabletops and other furniture components are wrapped in thick protective materials and secured inside reinforced, custom-built wooden crates to help prevent movement and damage during transit.
Order Tracking
After your order ships, we will send you a shipping confirmation email with the available tracking information.
Please allow additional time for the carrier to receive, scan, and update the shipment in its tracking system.
For orders transported by sea freight, detailed tracking information may not be available until the shipment arrives in the destination country and is transferred to the local delivery carrier.
Changing Your Delivery Address
Please carefully review your delivery address before completing checkout. Aurora Wood Art is not responsible for delays, additional charges, or failed deliveries resulting from an incorrect or incomplete address provided by the customer.
If you need to correct your address after placing an order, please contact our Customer Care team immediately. We can update the delivery address only before the order ships.
Once the shipment is in transit, the delivery address cannot be changed.
Why Hasn’t My Order Arrived?
Delivery may be delayed by severe weather, port congestion, customs inspections, carrier disruptions, transportation delays, or conditions affecting remote or limited-access locations.
Some orders may arrive earlier than estimated, while others may require additional transit time due to circumstances beyond our control.
If you have questions about your shipment, please contact Aurora Wood Art and provide your order number so our team can assist you.
