Privacy Policy

Last updated: August 28, 2026

Aurora Wood Art operates this online store and website, together with the content, features, tools, products and related services made available through it (collectively, the “Services”). Our store is hosted and supported by Shopify, which provides the ecommerce technology that allows us to offer these Services.

This Privacy Policy explains how Aurora Wood Art collects, uses, stores and shares your personal information when you browse our website, place an order, complete another transaction or otherwise communicate with us.

If any provision of our Terms of Service conflicts with this Privacy Policy regarding the collection, handling or disclosure of personal information, this Privacy Policy will apply.

Please review this policy carefully. By accessing or using our Services, you acknowledge that you have read and understood the privacy practices described below.

Information We Collect

“Personal information” means information that identifies you or could reasonably be associated with you. It does not include information that has been anonymised or altered so that it can no longer reasonably identify an individual.

The information we collect will depend on how you interact with Aurora Wood Art, where you live and what is permitted or required under applicable law. It may include:

• Contact information, such as your name, telephone number, email address, billing address and delivery address.
• Payment and financial information, such as your selected payment method, transaction details, payment confirmation and relevant payment-card or account information.
• Customer account details, including your username, password, security information, saved preferences and account settings.
• Shopping and order activity, including products you view, save, add to your basket or purchase, as well as information about previous orders, returns, exchanges and cancellations.
• Customer communications, including information you provide when contacting us with a question, request, complaint or customer-support enquiry.
• Technical and device data, including your browser type, device details, network information, IP address and other online identifiers.
• Website usage data, including when and how you access, browse and interact with our website and Services.
• Information inferred from the above categories, where permitted by applicable law.

How We Obtain Personal Information

Aurora Wood Art may collect personal information through the following sources:

• Directly from you, such as when you place an order, create an account, complete a form, use our website or contact our team.
• Automatically through our website, including through cookies and similar technologies when you browse or interact with the Services.
• From companies that provide services to us, where they collect or process information on our behalf.
• From Shopify, business partners and other permitted third-party sources.

How We Use Personal Information

Depending on your relationship with Aurora Wood Art and the Services you use, your personal information may be processed for the following purposes:

Providing and Improving Our Services

We use personal information to operate our business and fulfil our obligations to you. This may include:

• Processing payments and completing transactions.
• Producing and fulfilling orders.
• Arranging delivery.
• Managing customer accounts.
• Remembering saved preferences and products of interest.
• Processing returns, exchanges and other order-related requests.
• Providing order and account notifications.
• Allowing customers to submit reviews.
• Recommending relevant products.
• Personalising and improving the shopping experience.

Marketing and Advertising

Where permitted, we may use personal information to send promotional or marketing communications by email, text message or post.

We may also use information about your purchases, basket activity and website interactions to present relevant advertisements through our website or other online platforms.

Security and Fraud Protection

We process information to maintain the security of our website, accounts, orders and payment systems. This includes verifying account activity and identifying, investigating or responding to suspected fraud, unlawful behaviour, malicious activity or other security risks.

If you create an account, you are responsible for protecting your login credentials. You should not share your username, password or other account-access details with another person.

Customer Communication

We use your information to answer enquiries, provide customer support, send important order updates and maintain our relationship with you.

Legal and Regulatory Purposes

We may process personal information when necessary to:

• Comply with applicable laws and regulations.
• Respond to valid requests from courts, regulators, government bodies or law-enforcement authorities.
• Support or respond to legal proceedings, investigations or disputes.
• Enforce our terms, policies and contractual rights.
• Investigate suspected breaches of our policies.

When We Share Personal Information

Aurora Wood Art may disclose personal information to third parties where there is a legitimate operational, contractual or legal reason to do so.

Recipients may include:

• Shopify and service providers that assist us with website hosting, IT services, payment processing, data analysis, customer support, cloud storage, order fulfilment and delivery.
• Advertising and marketing partners that help us deliver promotional services or relevant advertisements.
• Delivery and fulfilment providers when sharing information is necessary to prepare, process or deliver your order.
• Third-party services selected by you, including social-media tools, login integrations or other services you ask us to connect with.
• Affiliated companies or entities within our corporate group, where applicable.
• Professional advisers, regulators, law-enforcement authorities or other authorised parties where disclosure is required to comply with legal obligations, defend legal rights or enforce our policies.

We may also share relevant information in connection with a proposed or completed business transaction, including a merger, acquisition, restructuring, financing, insolvency or sale of company assets.

Our service and marketing partners process information in accordance with their own privacy notices and applicable legal obligations.

Depending on your location, you may have the right to opt out of certain uses of your information for targeted advertising or the sale or sharing of personal information. Where available, these choices can be managed through the privacy options provided on our website or by contacting Aurora Wood Art.

Shopify and Your Information

Our ecommerce Services are hosted by Shopify. Shopify processes information about your access to and use of our store to provide, maintain and improve the Services.

Information submitted through our store may be shared with Shopify and relevant service providers. These organisations may process information in countries outside the country in which you live.

Aurora Wood Art may use Shopify features that combine information from your interactions with our store with information relating to Shopify and other participating merchants. These features may support security, business development, analytics, personalisation and advertising.

Where Shopify independently determines how personal information is processed for these functions, Shopify is responsible for responding to applicable privacy requests concerning that processing.

Further information is available through the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

External Websites and Third-Party Links

Our Services may contain links to websites, social-media platforms or online services operated by third parties.

Aurora Wood Art does not control these third-party services and is not responsible for their privacy practices, security standards, content or accuracy. Before providing information to an external website, you should review its privacy policy and applicable terms.

Information posted in public or semi-public areas, including third-party social-media platforms, may be visible and used by other people. The appearance of an external link on our website does not necessarily mean that Aurora Wood Art endorses the website, its content or its operator.

Children’s Privacy

Our Services are not intended for use by children, and Aurora Wood Art does not knowingly collect personal information from anyone below the legal age of majority in their jurisdiction.

If you are a parent or legal guardian and believe a child has submitted personal information to us, please contact us so that we can review and, where appropriate, delete that information.

As of the effective date of this Privacy Policy, we do not knowingly sell or share, as those terms may be defined under applicable privacy laws, the personal information of individuals under 16 years of age.

Information Security and Retention

Aurora Wood Art uses reasonable administrative, organisational and technical safeguards intended to protect personal information.

However, no electronic system, storage method or transmission channel can be guaranteed to be completely secure. You should avoid sending confidential or highly sensitive information through unsecured communication channels.

We retain personal information only for as long as reasonably necessary for purposes such as:

• Maintaining your customer account.
• Processing and fulfilling orders.
• Providing the Services.
• Meeting tax, accounting and other legal obligations.
• Resolving complaints and disputes.
• Preventing fraud.
• Enforcing agreements and policies.

The appropriate retention period may vary depending on the type of information, the reason it was collected and applicable legal requirements.

Your Privacy Rights

Depending on where you live, applicable law may provide you with some or all of the following rights:

• Access or knowledge: You may request information about the personal data we hold about you.
• Deletion: You may ask us to delete eligible personal information.
• Correction: You may request correction of inaccurate or incomplete information.
• Data portability: In certain circumstances, you may request a portable copy of your information or ask us to transfer it to another organisation.
• Opting out of sale, sharing or targeted advertising: Where applicable, you may ask us not to sell or share your personal information or use it for legally defined targeted advertising.
• Managing marketing preferences: You may unsubscribe from promotional emails by selecting the unsubscribe link included in those messages.

Even if you opt out of marketing, Aurora Wood Art may continue to send essential non-promotional communications relating to your account, purchases, payments or orders.

Where supported, we will treat a recognised Global Privacy Control signal as an opt-out request for the relevant browser or device. If Shopify can associate that device with a customer account, the preference may also be applied to that account.

More information about Global Privacy Control is available at globalprivacycontrol.org.

Other browser-based “Do Not Track” signals may not be recognised unless required under applicable law.

You may submit a privacy request through the options provided on our website or by using the contact details at the end of this policy.

We will not discriminate against you for exercising an applicable privacy right. Some rights are subject to exceptions and may not apply in every situation.

Before completing a request, we may need to verify your identity. You may also appoint an authorised representative where permitted by law. In that situation, we may require evidence that the representative has permission to act for you and may ask you to verify your identity directly.

Aurora Wood Art will respond within the period required by applicable law.

For information about rights relating specifically to information processed by Shopify, please visit the Shopify Privacy Portal.

Complaints and Appeals

If you have concerns about how Aurora Wood Art handles your personal information, please contact us using the details below.

Depending on your place of residence, you may also have the right to:

• Appeal a decision we make regarding a privacy request.
• Submit a complaint to your local privacy or data-protection authority.

We encourage you to contact us first so that we have an opportunity to review and respond to your concern.

International Data Transfers

Your personal information may be stored or processed in a country different from the one in which you live.

Where personal information is transferred outside the United Kingdom or European Economic Area, we will use an appropriate lawful transfer mechanism where required. This may include recognised Standard Contractual Clauses, UK-approved contractual protections or transfers to countries officially recognised as providing an adequate level of data protection.

Updates to This Policy

Aurora Wood Art may revise this Privacy Policy when our business practices, Services or legal obligations change.

When an update is made, we will publish the revised policy on our website, amend the “Last updated” date and provide any additional notice required by applicable law.

Contact Aurora Wood Art

If you have questions about this Privacy Policy, our handling of personal information or the privacy rights available to you, please contact us:

Email: support@aurorawoodart.com
Tel: +1(561) 601-5108